Policies & Loyalty
Complimentary Consultation
In-Person Consultation: offers a comprehensive evaluation. It allows us to assess your needs in person, provide a customized treatment plan, and offer an accurate estimate of pricing.
We offer complimentary consultations for all aesthetic and skincare services. These in-person consultations allow us to assess your goals, create a customized treatment plan, and provide accurate pricing.
Consultation for Hormone and Peptide Therapy
Hormonal and Peptide consultations are more comprehensive and include a detailed review of your health history, lab coordination, and personalized treatment planning.
A $50 fee is required for these services, which covers provider time, clinical evaluation, and any necessary follow-up guidance.
Medical Clearance
Medical clearance is required before any medical treatment can be performed at our practice. The purpose of medical clearance is to review your medical history and determine appropriateness and safety for treatment. Your medical history questionnaire must be filled out prior to the appointment. This is a legal requirement that must be met. These consultations are essential to determine your suitability for the treatments we offer and to ensure a mutually beneficial fit between you and our practice.
This policy outlines our commitment to patient safety and ensures that individuals receive appropriate consultations tailored to their unique circumstances and treatment goals.
**Please note there is a fee for all late cancellation or no-show consultation appointments.
Online Appointment Booking
A credit card must be provided when booking online appointments. A $50 deposit will be collected at the time of booking and will be applied toward your service.
This ensures the time chosen is allotted to you only.
Paperwork Policy
After scheduling your appointment, you will receive an e-mail invitation to your patient portal through Touch MD. Through the patient portal, you will need to sign all forms prior to your appointment. Patients must complete their paperwork prior to their appointment. If for any reason, there is a problem with the system, the patient needs to call the front desk to receive assistance or arrive 15 minutes upon appointment time.
CHILDREN & MINORS POLICY
For the safety, privacy, and comfort of all our patients, children are not permitted in our waiting areas or treatment rooms unless they are receiving a scheduled treatment themselves. As a medical aesthetics practice, our office performs medical procedures, including laser treatments, and our staff cannot assume responsibility for supervising children while a parent or guardian receives services. We kindly ask that you make appropriate childcare arrangements before your appointment. We appreciate your understanding and cooperation in helping us maintain a safe, professional environment for everyone.
Cancel/Reschedule Policy
As a courtesy to Skin Firm Aesthetics + Wellness our providers and other patients, we kindly request at least 24 hours’ notice for any appointment cancellations or rescheduling.
Appointments canceled or rescheduled with less than 24 hours’ notice, as well as missed appointments, may be subject to a $50 cancellation fee.
Refund Policy
Any charges paid by you, including deposits for procedures or courses, are final and non-refundable, unless the Company determines, on its discretion, to give credit of any such charges.
Refusal of Service
For the safety of others, we reserve the right to refuse service to patients exhibiting symptoms of illness that could be contagious or pose a risk to our staff and other patients.
Appointment Rescheduling: If you are experiencing any of the following symptoms, we kindly request that you cancel or reschedule your appointment:
– Fever
– Persistent coughing
– Shortness of breath
– Any symptoms of infectious, contagious, or easily spreadable illnesses
If you have any questions or need further clarification regarding our sick policy, please feel free to contact our office. Thank you for your understanding and cooperation.
Acceptable Payments
We accept many forms of payments. We do not accept any commercial or government insurance policies. Acceptable payment types include Cash, Debit and Credit Cards, Care Credit
Referral Program
A referral is truly the best compliment. If you refer a friend, we will add a $50 credit to your account after the completion of your friend’s first appointment.
Retail
We do not offer refunds on products, however, defective products may be exchanged within 7 days for the same product.
Tox Policy
Please be aware that tox (referring to Botox, Dysport or similar treatments) may take a full 14 days to settle and exhibit its results. It is crucial to avoid adding more tox before the full 14 days have passed, as the treatment may still be actively taking effect. Adding more Neurotoxins prematurely can lead to overdosing and potential complications.
Complimentary Follow up – For your convenience and safety, touch-up appointments are scheduled between day 14 and day 21 following your initial treatment. This allows us to evaluate the results accurately and make any necessary adjustments to ensure your satisfaction with the outcome.
This policy ensures that your safety and optimal results are our top priorities, and it outlines the appropriate timing for touch-up treatments.